EXTENDED CHRISTMAS RETURNS
We are happy to offer an exchange or refund any items purchased after Monday 31st October 2022 returned unworn and in perfect saleable condition within its original packaging until Sunday 8th January 2023. Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Please retain the receipt as proof of purchase. Please note this only applies to items purchased online. In-Store returns are different. Please contact the store for further info. Contact details can be found here
EU ORDERS DELAYED UPDATE 24/12/20 - Due to pervious border restrictions, some orders made after the 20th December 2020 are experiencing long delays and we are no longer able to guarantee delivery times due to the backlog.
If you have already placed an order with us we will endeavour to have your order shipped out as soon as possible and will continue to dispatch.
New European orders please be aware that your order could take up to 3 weeks for delivery.
If you have contacted our Customer Service team, please be patient, we will respond to your query as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this difficult and busy period if you would like to cancel your order please send us an email with your order reference number. Thank you.
UK and world wide please refer to the below.
We offer fast worldwide delivery and next day delivery on all UK orders.(1:30pm cut off) Next Day Delivery orders placed after cut off will be dispatched the next day with premium 24 hour delivery service for the following day. Please enter your address at checkout to get exact pricing and delivery date. All services are fully tracked. Your Tracking number will be sent to you when your order has been dispatched. We also offer free text message notifications on all orders (Please add your Mobile Phone Number at checkout to receive delivery notifications.
Taking in Deliveries.
Due to the value of our goods we do not allow safe place deliveries, Someone must be available to take your delivery in, you will have the option to divert your order to a neighbour or local drop shop. Please make sure you inspect your parcel for any external damages before you accept it from the courier. if the packaging is open or damaged please decline the delivery or request the courier to place a note stating the packaging is damaged and take a photo is possible. We can not accept any missing items claims if these steps are not taken.
You have 30 days from the date of purchase for a full Refund or Exchange. Our simple step by step returns form will be included with your order. You can also download our returns form below.
TAX FREE SHOPPING
WE OFFER INTERNATIONAL TAX-FREE SHOPPING WHEN ORDERING OUTSIDE THE EU PAY ZERO TAX - 20% (reduction) THIS WILL UPDATE AUTOMATICALLY IN CART WHEN YOUR DELIVERY AND SHIPPING ADDRESS HAS BEEN ENTERED AT CHECKOUT
OVERSEAS CUSTOMS/DUTY CHARGES
We do not charge any customs duties on international shipments. If any additional customs/duty charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties on goods purchased from the United Kingdom that may apply to your online order with us.
We accept All Major credit cards, Visa, Master Card etc.. PayPal Payments, Apple Pay, Amazon Pay (login in with your Amazon ID for a safe quick transaction) We also offer Klarna Pay in 3 instalments or Pay Later (30 days after order is placed) Please select your desired payment method at checkout.
We use industry standard SSL encryption to protect your details and to make sure all payments are 100% secure. We do not store or save any of your payment information it is used solely for the transaction made. We do not share any of your details with any 3rd parties.
If you have any further questions regarding Payment & Security please feel free to contact us on the details below.
Call us on U.K 0121 277 4922 Outside U.K. +44 121 277 4922 Customer service hours are Monday - Friday 10am - 6pm (U.K. Time) outside office hours please email firstname.lastname@example.org