Onu Clothing Limited
Unit S13, Hastingwood Industrial Park,
Birmingham, B24 9QR, United Kingdom
Company No: 09807878 | VAT No: 257012428
Shipping Services
We offer fast worldwide delivery, including:
- UK Standard Delivery
- Next Day Delivery (3:00pm cut-off)
- Saturday & Sunday Delivery
- Free In-store Click & Collect
Please select your preferred service and enter your address at checkout to see exact pricing and delivery times. Orders for Next Day Delivery placed after the 3:00pm cut-off will be dispatched the next working day using our premium 24-hour service.
All deliveries are fully tracked. Your tracking number will be emailed once your order is packed and dispatched. You can also receive free SMS notifications — please provide your mobile number at checkout. This will only be used for order updates and tracking.
Customs & Duty Charges
We do not charge customs duties on international shipments. Any additional duties will be calculated at checkout or on delivery. We recommend checking with local customs officials for guidance.
Delivery times and costs are estimates. Delays may occur during busy periods or due to courier issues. Shipping refunds for delayed items are only offered if a guaranteed special delivery service is selected.
Delivery Times & Charges
| Service | Cost | Delivery Time |
|---|---|---|
| UK Standard | £7.95 | 2-5 Working Days |
| UK Next Day | £9.95 | Next Day (Order before 3:00pm, Mon-Fri) |
| European Delivery | £11.95-£19.00 | 2-5 Working Days (dependent on location) |
| International Delivery | £22.00-£35.00 | 2-5 Working Days (dependent on location) |
Most international orders are delivered via DPD, DHL, or Royal Mail. International customers may receive an additional email to confirm identity and delivery address due to increased security procedures.
Receiving Your Delivery
- Someone must be available to accept and sign for deliveries; safe-place deliveries are not permitted.
- Parcels must be inspected for damage before accepting. If damaged, refuse delivery or request the courier to note it. Taking a photo is strongly recommended.
- If a parcel is marked as delivered but not received, contact us within 3 working days to raise a claim.
Responsibility & Claims
Failure to comply with inspection and reporting steps may result in declined claims. We reserve the right to involve legal authorities, courier processes, and fraud investigation teams at our discretion.
DPD PIN-Protected Deliveries
- Parcels cannot be left unattended.
- A recipient must provide the correct PIN to complete delivery.
- Details, including the PIN, will be sent via email/SMS prior to delivery.
- Failure to provide the PIN or have someone available may result in delays or returns.
Click & Collect
- Present valid photo ID matching the order details.
- Only arrive once you receive an email confirming your order is ready.
- Check store opening hours before visiting.
Product Claims and Inspections
Where a customer alleges that goods supplied by ONU Designer Wear are faulty, damaged, incorrect, not as described or raises concerns regarding authenticity, ONU Designer Wear may require the original goods supplied to be returned or made available for collection so that the item can be identified, inspected and the claim investigated.
Where appropriate, ONU Designer Wear may provide a prepaid return service or arrange collection. The customer must reasonably cooperate with the return or collection process.
Until the goods have been returned or made available for an agreed collection, ONU Designer Wear may be unable to complete its investigation, verify the claim or determine the appropriate resolution.
Any item returned must be the original item supplied under the relevant order. ONU Designer Wear reserves the right to compare returned goods against product identifiers, serial numbers, labels, security tags, dispatch photographs, CCTV, order records and other relevant records in order to verify the returned product.
Nothing in these Terms limits or excludes any statutory rights available to consumers under applicable UK consumer law.
FAQ’s
Complete the returns form included with your order, or download it here , and send your item via a tracked and insured delivery service.
Once your return has been received and confirmed by email, refunds are typically processed within 10 days. During busy periods, this may take a little longer, but we always aim to process them as quickly as possible. View our full returns policy below.
Yes! Please call our Customer Service team first to check availability and reserve your exchange item. Then complete the returns form indicating your exchange request.
Both your order reference (WEB#) and product code can be found on your order invoice.
No, website orders cannot be returned in-store. If local to Birmingham, returns can be made to our warehouse. Call Customer Service before visiting.
For standard change-of-mind returns, customers are responsible for the cost and safe return of their parcel. If you believe an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, we may provide a prepaid return service or arrange collection.
Standard Returns Policy
Items must be returned by post to the Returns Address within 28 days of delivery (or collection from one of our UK stores) to receive a refund or exchange.
For orders delivered in multiple shipments, the 28-day period starts from the delivery of the last item.
Items must be unworn, unused, and with all tags and security labels attached. We reserve the right to refuse returns that do not meet these conditions.
Returns Address
ONU Designer Wear
Unit S13
Hastingwood Industrial Estate
Wood Lane
Birmingham
B24 9QR
Unit S13
Hastingwood Industrial Estate
Wood Lane
Birmingham
B24 9QR
Returning Your Items
Use the returns form included with your order, or download it here . Returns must be sent via a tracked and insured service (e.g., Royal Mail Special Delivery). You are responsible for the cost and safe delivery of your parcel. Keep proof of postage and tracking details to help locate your parcel in the unlikely event it is lost or delayed.
Processing Time & Refunds
Refunds and exchanges may take up to 10 days from the day your returned item is marked as delivered. Refunds are issued to the original payment method.
Return delivery costs for standard change-of-mind returns are non-refundable. Where an item is faulty, damaged, incorrect or not as described, reasonable return costs will be handled in accordance with your statutory rights and, where appropriate, ONU Designer Wear may arrange a prepaid return or collection.
You will receive a confirmation email once your refund is processed. It may take up to 48 hours for the funds to appear in your account.
Exchanges
Please contact our Customer Service team before returning items for an exchange. Complete the returns form and indicate the items you wish to exchange.
Faulty Items
If you believe an item is faulty, damaged, incorrect, not as described or have concerns regarding its authenticity, please contact our Customer Service team on info@onudesignerwear.com as soon as possible with your order number and details of your concern.
We may request photographs or other supporting information as part of our initial assessment. However, where a refund, replacement, repair or other remedy is requested, the original item supplied must be returned to ONU Designer Wear or made available for collection so that we can identify, inspect and investigate the product.
Where appropriate, ONU Designer Wear may provide a prepaid return service or arrange collection of the item at no cost to the customer. Customers must reasonably cooperate with the return or collection process.
Until the item has been returned to us, or made available for an agreed collection, we may be unable to complete our investigation, verify the claim or determine the appropriate remedy.
The item returned must be the original item supplied under the relevant order. We may use product identifiers, serial numbers, labels, security tags, packaging, dispatch photographs, CCTV, order records and other information available to us to verify that the returned item is the item originally supplied.
Where an item is confirmed to be faulty, damaged or not as described, we will provide the appropriate remedy in accordance with applicable UK consumer law. Nothing in this policy affects your statutory rights.