FAQ's
Before getting in touch, you may find what you need below:
Where is my order?
Once your order has been dispatched, tracking details will be sent by email. Please allow the courier time to update tracking before contacting us.
Are your products authentic?
Yes. All items sold at ONU Designer Wear are 100% authentic and sourced from authorised suppliers and trusted brand partners.
I need help with sizing — can you advise?
Yes. Our team can help with sizing, fit and product details. You can contact us below - by phone, email or WhatsApp during customer service hours.
Do you offer Next Day and International Delivery?
Yes. We offer Next Day delivery within the UK and worldwide shipping. Delivery options are shown at checkout. If you require international shipping, please first select your country of residence from the top menu.
Can I shop in-store?
Yes. Our Birmingham store is open for in-store shopping — contact them directly for store-specific enquiries.
How do I return or exchange an item?
Returns and exchanges are easy. Visit our Returns page to download a returns form and view full instructions.
Still need help?
Our friendly customer service team is here to assist with any queries regarding your order, sizing, brands, authenticity, or general support.
Customer Service Opening Hours (GMT)
Monday – Friday: 09:00am – 5:00pm(Closed weekends and Bank Holidays)
Email Support
If you wish to contact us by email, please do not reply to your order confirmation email. You can reach us at:
📧 Email: info@onudesignerwear.com
Online Orders & Website Queries
📞 UK: 0121 277 4922
📞 International: +44 (0) 121 277 4922
💬 WhatsApp: +44 7845 246 512
In-Store Queries & Purchases
📍 Birmingham Store: 0121 643 3434
(For in-store purchases and enquiries only)