Shipping policy

Shipping Services

We offer fast worldwide delivery, including:

UK Standard Delivery

Next Day Delivery (3:00pm cut-off)Saturday & Sunday Delivery

Free In-store Click & Collect

Please select your preferred service and enter your address at checkout to see exact pricing and delivery times. Orders for Next Day Delivery placed after the 3:00pm cut-off will be dispatched the next working day using our premium 24-hour service.

All deliveries are fully tracked. Your tracking number will be emailed once your order is packed and dispatched. You can also receive free SMS notifications — please provide your mobile number at checkout. This will only be used for order updates and tracking.

Customs & Duty Charges

We do not charge customs duties on international shipments. Any additional duties will be calculated at checkout or on delivery. We recommend checking with local customs officials for guidance.

Delivery times and costs are estimates. Delays may occur during busy periods or due to courier issues. Shipping refunds for delayed items are only offered if a guaranteed special delivery service is selected.

Delivery Times & Charges

Service	Cost	Delivery Time
UK Standard	£7.95	2-5 Working Days
UK Next Day	£9.95	Next Day (Order before 3:00pm, Mon-Fri)
European Delivery	£11.95-£19.00	2-5 Working Days (dependent on location)
International Delivery	£22.00-£35.00	2-5 Working Days (dependent on location)

Most international orders are delivered via DPD, DHL, or Royal Mail. International customers may receive an additional email to confirm identity and delivery address due to increased security procedures.

Receiving Your Delivery

Someone must be available to accept and sign for deliveries; safe-place deliveries are not permitted.
Parcels must be inspected for damage before accepting. If damaged, refuse delivery or request the courier to note it. Taking a photo is strongly recommended.
If a parcel is marked as delivered but not received, contact us within 3 working days to raise a claim.

Responsibility & Claims

Failure to comply with inspection and reporting steps may result in declined claims. We reserve the right to involve legal authorities, courier processes, and fraud investigation teams at our discretion.

DPD PIN-Protected Deliveries

Parcels cannot be left unattended.
A recipient must provide the correct PIN to complete delivery.
Details, including the PIN, will be sent via email/SMS prior to delivery.
Failure to provide the PIN or have someone available may result in delays or returns.